Nick Bailey, President and CEO, RE/MAX
Illustration by Lanette Behiry/Real Estate News

Why RE/MAX's CEO isn’t worried about the market (but hates a cluttered inbox) 

President and CEO Nick Bailey — a 30-year industry veteran — takes a long-term perspective on real estate, and he already sees positive shifts.

May 11, 2023
4 minutes

Key points:

  • Bailey said he's seen plenty of real estate cycles in his career, and he believes the next decade will bring an influx of activity from younger buyers.
  • He also argued that the extreme focus on mortgage interest rates is holding the market back.
  • Regardless of the market, Bailey is a big believer in working efficiently, and he offered up his personal productivity tips.

The real estate market may be a little "lumpy" right now, said RE/MAX CEO Nick Bailey — but he's focused on the long game.

"We've got great demand over the next 10 years for housing," Bailey told Real Estate News. He expects home sales to be in the range of 55 million to 60 million over the next decade as large numbers of younger millennials and Gen Zers enter their prime homebuying years. That's a big uptick from the current annual pace of around four million sales.

"Short term, in this spring market, we're not seeing the move-up buyers. Their inventory is not coming to market. But that's not a forever thing," Bailey said, noting that eventually life events will force people to move and let go of their 3-4% mortgages.

Bailey, who took over as president and CEO of RE/MAX in January 2022 and has spent 26 years as a licensed real estate agent, has seen these types of cycles throughout his career. And that perspective allows him to stay optimistic. He believes things are starting to turn around for buyers, who are paying around 98% of the asking price this spring instead of well over asking, which was often the case a year ago.

"So that means sellers are negotiating and getting closer to buyer-seller equilibrium," Bailey said, adding that it's still a sellers market for the most part. He expects interest rates to come down this year, bringing more inventory to the market, which will in turn promote greater equilibrium.

Looking beyond the traditional mortgage

The weekly (or even daily) fluctuations of the 30-year fixed-rate mortgage have captivated buyers and the industry at large, but Bailey believes that focus is holding back the market. He noted that other financing options, like adjustable rate mortgages and buydowns, made up 35% of home loans pre-pandemic — but they practically disappeared when 30-year rates dropped to record lows. 

Mortgage interest rates are now back to historical norms, Bailey said, and he believes the industry needs to remind buyers about these options instead of "training the consumer that all they should ask about is the interest rate" — and remind them that their loan amount is probably lower in this cooler market. 

"What they don't remember is if you were a buyer a couple years ago, you might have a 3% interest rate, but you were paying $100,000 over the ask price. Now, if you're not paying over ask price and your rates are higher, your affordability in many cases could be about the same."

What keeps agents up at night

There always seems to be something worrying real estate professionals, whether it's a competing brokerage model or a technology that appears to diminish the role of agents. And of course a slow market is causing anxiety for many throughout the industry. But one bogeyman Bailey thinks we can do away with is fears surrounding client data. 

"When it comes to agents, they should be less worried about their data and more worried about their database," Bailey said. 

He said some agents are wary of adding client contact information to their customer relationship management system over concerns that others will be able to access it. But a CRM is key to growing business through repeats and referrals, Bailey said.

"We are so far past having a lock and key of who has [the data], and we are more about if you have it, what do you do with it."

Working one's database is crucial to getting whatever business is out there, Bailey said, particularly in a slower market. And agents will be at a disadvantage if they're still capturing information on sticky notes or in their phone.

Productivity life hacks

Regardless of the market, Bailey is passionate about productivity. Offloading nonessential tasks frees up more time for him to focus on the business — that's why he has a policy of not accepting recurring meetings or "blind" meetings with no agenda. And lately, he's turned his attention to another time-suck: Emails.

During a panel discussion at the T3 Leadership Summit, Bailey challenged participants to do something radical: delete all the messages in their inbox. Clearing out read messages has helped him stay focused on the tasks he wants to accomplish.

"When you don't have recurring meetings and you dump your inbox, it gives you time to do the important things. It's a game-changer," Bailey said.

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