The Rapattoni MLS service provider logo against a backdrop of a laptop.
Illustration by Lanette Behiry/Real Estate News

MLSs are coming back online after 2 weeks in the dark 

Rapattoni is gradually restoring service following a cyberattack that shut down the MLS service provider on Aug. 9.

August 22, 2023
2 minutes

Key points:

  • Rapattoni noted on social media that it’s “on its way back” to customers, and at least one association has partially restored service.
  • A cyberattack earlier this month knocked out service to dozens of MLSs, impacting thousands of agents.
  • Agents have been scrambling to find alternate ways to get their listings online or updated.

The outage that shut down dozens of MLSs for the past two weeks appears to be coming to an end.

Rapattoni announced on its social media sites Tuesday that customers will once again be able to access the company's MLS products.

"We're so thankful for our customers' support during this time and we're continuing the nonstop work to bring all our products back online," the company said on LinkedIn.

Rapattoni didn't specify when they expected service to be fully restored and didn't immediately respond to emails from Real Estate News requesting comment. 

Some real estate associations have started informing their members that they are up and running, or close to it. The Bakersfield Association of Realtors noted on its website that it was back online but advised members to create a new password and noted that not all links were functional.

The San Francisco Association of Realtors announced on Aug. 23 that MLS services had been restored for SFAR members as of 9 a.m., with membership services coming online by the end of the week.

The outage, which appears to be a result of a cyberattack, has caused disruptions to dozens of MLSs across the country. In response, several unaffected MLSs have offered help via temporary memberships or other workarounds to minimize the impacts to agents. Some associations turned to Zenlist and Zillow for help getting information up online, while eXp partnered with NorthstarMLS to come up with a temporary solution.

Based on the information shared by associations on their websites, it appears that listing data is being restored up to August 5-6, a few days before the cyberattack shut the systems down, and newer listings will have to be reentered.

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