People on the Move
Illustration by Lanette Behiry/Real Estate News

People on the Move: Fathom, EXIT add to their C-suites 

Financial services exec Jon Gwin named COO of Fathom Holdings; longtime EXIT Realty SVP Susan Harrison promoted to CIO role.

May 29, 2024
3 minutes

Editor's note: As an industry with millions of agents and over 100,000 brokerage companies, new leaders rise to the top every day. Here we highlight executives and other notable leaders who've recently taken on, or stepped away from, roles that influence the residential real estate landscape. 

Fathom Holdings brings on finance exec as COO

Real estate services company Fathom Holdings has named Jon Gwin as chief operating officer. 

Jon Gwin, COO, Fathom Holdings.
Jon Gwin, COO, Fathom Holdings.

Gwin comes to Fathom from mortgage lender American Financial Network, where he also held the COO role, and brings more than two decades of experience in the financial and real estate sectors. 

While spending much of his career on the mortgage side of the industry, he has been a licensed agent since 2006 and previously managed a brokerage company in San Diego. He also has a law degree, and has held roles involving legal and compliance oversight within the financial services industry.

In his new role at Fathom, Gwin said he will be focused on "innovation, strategic growth and efficient operations" to "build upon the current success of all brands to add value every day." 

Fathom Holdings CEO Marco Fregenal highlighted Gwin's "extensive experience and proven track record in the real estate and mortgage industries," adding: "Jon's strategic vision and innovative mindset will help drive our continued growth and success across all of Fathom's brands. We look forward to the exciting contributions he will make in his new role."

The holding company supports several brands, including Fathom Realty, Encompass Lending, intelliAgent, LiveBy, Real Results, Verus Title and Cornerstone. Fathom Realty is among the top brokerage firms in the U.S., with more than $16 billion in sales volume in 2022 and more than 10,000 agents, according to T3 Sixty's 2023 Real Estate Almanac. 

EXIT Realty appoints a new CIO

Susan Harrison, a 36-year real estate industry veteran, has been promoted to chief information officer at EXIT Realty.

Susan Harrison, CIO, EXIT Realty.
Susan Harrison, CIO, EXIT Realty.

Following stints at two other large franchisors, Harrison joined EXIT nearly 24 years ago as senior vice president. Throughout her tenure, she has led efforts in multiple areas including franchise support, web development, ancillary services, corporate communications and social media. 

As CIO, she will be focused on evaluating EXIT's technology requirements and driving tech initiatives forward through a combination of in-house and third-party solutions. She will also continue to oversee The Spirit of EXIT Charitable Program.

"My first priority as CIO is to listen," Harrison said. "It's important that our executive team, management, staff, regional owners, franchisees, administrators and sales team know they have a voice in how the future of technology at EXIT will take shape."

EXIT Founder Steve Morris pointed to Harrison's "depth of knowledge and experience with EXIT" as assets that would "help further the company's mission."

EXIT Realty ranked No. 16 among real estate franchise brands in 2023, with more than $25 billion in sales volume, according to the Real Estate Almanac.

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