Compass sued over unsolicited calls, texts
The complaint filed in Oregon alleges Compass agents contacted a homeowner multiple times even though the phone number was listed on the Do Not Call Registry.
A lawsuit brought against Compass this week is accusing the brokerage of violating the Telephone Consumer Protection Act (TCPA).
The complaint was filed just days after a similar lawsuit alleging TCPA violations was brought against Keller Williams in New York.
The lawsuit against Compass was filed in the U.S. District Court for the District of Oregon, Portland Division, on June 17. It alleges that Compass contacted an individual multiple times in 2024 and 2025 despite their number being listed on the National Do Not Call Registry. The lawsuit is seeking class action status.
What the lawsuit claims: Jessica Murch, a resident of Clackamas County, Oregon, filed the complaint. Murch alleges she was contacted multiple times on August 14, 2024, by a Realtor with Compass who asked if she was interested in selling her home, though she wasn't a Compass customer and "never consented to receive calls or text messages from Compass."
While Murch alleges she instructed the Realtor "not to call her, but rather to email the pertinent information for her to review if she was interested," she later received "at least five text messages offering to list the Plaintiff's home, and to relocate," according to the complaint.
"The Plaintiff ultimately responded to those messages on August 29, 2024 stating, 'Compass, do not call us or e-mail again, I am sorry,'" the filing alleges, adding that contact from other agents with Compass continued after Murch made a company-specific do not call request. Murch claims she most recently received messages from a Compass agent on June 5 of this year.
The purpose of the agents' contact was "to advertise and to market" Compass' services and "to solicit the Plaintiff to sign up" for those services, the complaint alleges, adding, "The calls therefore constituted unlawful telemarketing."
2 proposed classes could include hundreds: The lawsuit suggests two classes for the suit, one national and one internal. The national class would include people whose numbers are listed on the National Do Not Call Registry but who still received more than one marketing call from Compass in a 12-month period over the last four years.
The internal class would include individuals who received two or more marketing calls in the last four years even though they "were not current customers of the Defendants at the time of the calls" and "had previously asked for the calls to stop," according to the complaint.
Murch is seeking up to $500 per alleged TCPA violation for both classes, plus "up to $1,500 in damages if the calls are found to be willful" for those who qualify for the internal class. The combined class size is "believed to be at least hundreds of persons at this time," the filing says.
What Compass had to say: "We don't comment on pending litigation," Compass told Real Estate News when reached for comment.