KW in the clear after latest telemarketing suit is dropped
A lawsuit filed last month had accused the brokerage of violating the Telephone Consumer Protection Act — a claim Keller Williams has faced more than once.
A telemarketing lawsuit brought in June against Keller Williams Realty has been dismissed just one month after it was filed.
The lawsuit, which sought class action status, was filed in the U.S. District Court for the Western District of New York on June 12. The plaintiff, Sydney Thayer, accused the brokerage of violating the Telephone Consumer Protection Act (TCPA) by contacting her by phone even though her number was listed on the National Do Not Call Registry.
Case could be refiled: Thayer filed a notice of dismissal without prejudice on July 10. The filing dismissed both Thayer's claims and those of "any unnamed member of the alleged class."
The filing did not provide a reason for Thayer's decision. However, choosing to dismiss the case without prejudice means that it can be refiled at a later date.
How we got here: Court documents filed on June 12 alleged that Thayer received multiple unsolicited texts from Keller Williams between April 2024 and March 2025 despite having "no existing business relationship" with the brokerage. The text messages qualified as telemarketing, the suit alleged, "because they encouraged the future purchase or investment" in KW's services.
Earlier TCPA litigation: Prior to Thayer's allegations, Keller Williams had been accused of violating the TCPA in other states. The brokerage was sued in Pennsylvania in 2023, and another class action lawsuit filed in Texas in 2024 was dismissed earlier this year. In early 2023, Keller Williams settled a class action suit in Florida for $40 million without admitting to any wrongdoing.