Why solo agents lose leads, even when they follow up
Timing, not discipline is the challenge for many small and one-person operations, and lead capture is one area where technology can do some heavy lifting.
September 25, 2026
Tom English, VP of Marketing, 800.com
Tom English is VP of Marketing at 800.com, where he focuses on helping small and medium-sized businesses get more out of every customer conversation. He advocates for "human-first AI" technology that helps business owners capture leads and respond faster without cutting people out of the process.